Genesis

Terms & Conditions

§1
Identification of the Seller

  1. The owner of the Store is: GENESIS SP. Z O.O., located at ul. Witosa 65a, 25-561, Kielce, NIP: 657-297-02-40, Tel. +48 570 677 677, E-mail: support@genesispro.eu

§2
General Provisions

  1. The online store [hereinafter referred to as the Store] conducts retail sales via the Internet based on these Terms and Conditions [hereinafter referred to as the Terms].
  2. A consumer [hereinafter referred to as the Customer] is a natural person who conducts a legal transaction with the Store that is not directly related to their business or professional activity (Article 22 of the Civil Code).
  3. An entrepreneur [hereinafter referred to as the Entrepreneur] is a person/entity/organization conducting a legal transaction with the Store related to their business or professional activity.
  4. The Terms are an integral part of the sales contract concluded with the Customer/Entrepreneur.
  5. The prices listed in the Store are gross prices (including VAT).
  6. The goods available in the Store are new and free from physical and legal defects. Exceptions are goods displayed on the Store’s pages with a clearly marked physical defect in the description. These items can be purchased at a lower price.

§3
Orders

  1. Orders can be placed in the following ways:
    – through the form available on the Store's website (customer basket),
    – by email to the address available on the Store's website,
    – by phone at the number available on the Store's website.
  2. The condition for processing an order is for the Customer/Entrepreneur to provide data that allows for verification of the Customer/Entrepreneur and the recipient of the goods. The Store confirms the order by sending an email to the address provided during the order placement, describing the subject of the order. In the event of incomplete, incorrect, or conflicting information provided by the Customer/Entrepreneur during the order placement, the Store will contact the Customer/Entrepreneur to rectify the errors.
  3. The information visible on the Store’s website at the time of placing an order is binding for the parties. This includes, in particular, the price, characteristics of the goods, their features, components included in the set, delivery dates, and delivery method.
  4. The information on the Store's website does not constitute an offer within the meaning of the Civil Code. By placing an order, the Customer/Entrepreneur submits an offer to purchase a specified product.
  5. By placing an order, the Customer/Entrepreneur submits an offer to conclude a sales contract for the ordered products.
  6. After placing the order, an email is sent to the provided address with information about the subsequent stages of the order processing:
    – after verifying the order, the Store sends an email to the Customer/Entrepreneur confirming the acceptance of the order for processing. The confirmation of order acceptance is the Seller's statement of acceptance of the offer referred to in §3 para. 5 above, and upon its receipt by the Customer/Entrepreneur, the Sales Agreement is concluded.
  7. After concluding the Sales Agreement, the Store confirms its terms to the Customer/Entrepreneur by sending them to the Customer's/Entrepreneur's email address or in writing to the postal address provided by the Customer/Entrepreneur during the order placement.
  8. If choosing bank transfer as the payment method, the order processing time will be counted from the moment the funds for the Customer's/Entrepreneur's order are credited to the Store's bank account.
  9. The Store is liable to the Customer/Entrepreneur based on warranty law, regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93 as amended) for a period of 24 months (for new goods) or for a period of 12 months (for all used goods). The detailed description of the complaint procedure is in §6 of these Terms.

§4
Payments

  1. The Customer/Entrepreneur has the following payment options:
    – bank transfer (prepayment),
    – payment on delivery (cash on delivery or personal collection).
  2. The shipping costs are specified in the order summary.
  3. The condition for the release of goods is the payment for the goods and shipping.
  4. In the case of bank transfer payments, the amount due should be settled within 7 business days from the order confirmation by the Store. Otherwise, the Store will cancel the order.

§5
Shipping

  1. The Store ships the ordered goods via courier companies.
  2. Orders (packaging + shipping) are processed within 24 hours.

§6
Complaints

  1. In case of non-compliance of the goods with the contract, the Customer/Entrepreneur should return the complained goods to the Store along with a description of the non-compliance. The Customer/Entrepreneur bears the shipping costs.
    The address to which the Customer/Entrepreneur should return the goods: GENESIS SP. Z O.O., ul. Witosa 65a, 25-561, Kielce.
  2. The Store responds to the complaint of the Customer/Entrepreneur within 14 days from the moment of returning the goods along with a description of the non-compliance.
  3. If the justified complaint requires sending the Customer/Entrepreneur new goods or removing the non-compliance, the delivery costs are borne by the Store.
  4. If the complaint is accepted, the Store returns the shipping costs incurred by the Customer/Entrepreneur.
  5. Every Customer can use out-of-court complaint and redress methods. In this regard, the Customer can use mediation. The lists of permanent mediators and existing mediation centers are provided and transmitted by the Presidents of the competent District Courts. More information on consumer dispute resolution can be found at: https://www.uokik.gov.pl/spory_konsumenckie.php
  6. The complaint form template is Annex No. 2 to the Terms.
  7. The Store is liable to the Customer/Entrepreneur based on warranty law, regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93 as amended) for a period of 24 months (for new goods) or for a period of 12 months (for all used goods).
  8. In case of a defect, the Customer/Entrepreneur may request from the Store (under the warranty):
    – replacement of the goods with a new one;
    – repair of the goods;
    – price reduction;
    – withdrawal from the contract – if the defect is significant.

    The Store will respond to the Customer's/Entrepreneur's demands within 14 days from the moment of receiving the request. The Store will consider the Customer's/Entrepreneur's requests, taking into account the following circumstances:
    – the ease and speed of replacing or repairing the goods;
    – the nature of the defect – significant or insignificant;
    – whether the goods were previously complained about.
  9. The Store may refuse the Customer's/Entrepreneur's requests for replacement or repair of the goods if replacement or repair of the goods is impossible to achieve (e.g., due to the discontinuation of the production of specific spare parts or the entire goods), or compared to the other possible requests, would require excessive costs (e.g., a request to replace the entire device with a new one, if the damage concerns one element of low value). In such a case, the Store will propose an alternative solution.
  10. Any disputes arising from the Terms or sales contracts may be resolved through mediation (more information can be found at: https://uokik.gov.pl/wazne_adresy.php#faq595 ) or through the online platform https://ec.europa.eu/consumers/odr/

§7
Right of Withdrawal

  1. Based on the Consumer Rights Act of May 30, 2014, the Customer has the right to withdraw from the contract without giving any reason.
  2. The withdrawal from the contract is effective if the Customer submits a declaration of withdrawal from the contract within 14 days from the date of delivery of the goods. To meet the deadline, it is sufficient to send the declaration before its expiry. The form of the declaration may be any, for example:
    – the declaration can be made on the form, a template of which is attached to the Consumer Rights Act of May 30, 2014 (constituting Annex No. 1 to the Terms),
    – by email to the address support@genesispro.eu
    – by phone at the number: +48 570 677 677,
    – by mail to the address: GENESIS SP. Z O.O., ul. Witosa 65a, 25-561, Kielce, POLAND
  3. The Customer returns the goods to the Store within 14 days from the submission of the declaration of withdrawal at their own expense.
  4. Within 3 business days of receiving the shipment, a Store employee will check the condition of the returned product.
  5. The Store refunds the funds within 14 days from the date of receiving the declaration. The Store may withhold the refund of the payments received from the Customer until it receives the returned goods or the Customer provides proof of its return, depending on which event occurs first.
  6. The Store refunds the funds using the same payment method that the Customer used. In the case of payment by a credit card, the refund is made to the card account.
  7. If the Customer chose a delivery method other than the cheapest one offered by the Store, the Store will not refund the additional costs incurred by the Customer. The Store will only refund the cost of the cheapest delivery of the item to the Customer.
  8. The Customer bears all direct costs of returning the item (e.g., packaging, securing, shipping).
  9. The right of withdrawal does not apply to the Customer in cases of contracts:
    – where the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery;
    – the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Customer's explicit consent before the withdrawal period and after informing them by the Store about the loss of the right to withdraw from the contract;
    – where the subject of the service is an item that deteriorates quickly or has a short shelf life;
    – where the subject of the service is an item that is not prefabricated, produced according to the Customer's specification or serving to meet their individualized needs;
    – where the subject of the service is audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    – the provision of services if the Store has fully performed the service with the explicit consent of the Customer, who was informed before the performance began that after the fulfillment of the service by the Store, they would lose the right to withdraw from the contract;
    – where the price or remuneration depends on fluctuations in the financial market over which the Store has no control, and which may occur before the withdrawal period;
    – where the subject of the service is items that after delivery, due to their nature, are inseparably connected with other items;
    – where the subject of the service is alcoholic beverages, the price of which was agreed upon at the time of the sales contract conclusion, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
    – where the Customer explicitly requested that the Store send a representative to carry out urgent repair or maintenance (if the Store provides additional services other than those requested by the Customer or delivers items other than spare parts necessary for the repair or maintenance, the right to withdraw from the contract applies to additional services or items);
    – the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
    – concluded through a public auction;
    – the provision of accommodation services, other than for residential purposes, the transport of goods, car rental services, catering, services related to leisure, entertainment, sports, or cultural events, if the contract specifies the day or period of service provision.
  10. The right of withdrawal from the contract without giving any reason does not apply to the Entrepreneur.
  11. The Customer is liable for the decrease in the value of the item resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics, and functioning of the item.

§8
Customer/Entrepreneur Account

  1. The Customer/Entrepreneur can create an Account on the Store's website, allowing personalized shopping, viewing order history, viewing order statuses, changing shipping data, accessing promotions, and simplifying the order process.
  2. The Store does not charge any fees for maintaining the Customer's/Entrepreneur's Account.
  3. The Customer/Entrepreneur can create an Account by filling out the appropriate interactive forms on the Store's website.
  4. After filling out the appropriate interactive forms on the Store's website, an email is sent to the address provided during registration with information about the next steps in the Account creation process:
    – after verifying the data, the Store sends an email to the Customer/Entrepreneur with information about the Account creation. The information about the Account creation is the Seller's statement of starting the Account maintenance service.
  5. Each Customer/Entrepreneur can delete their Account at any time, thereby terminating the Account maintenance service agreement. The Account can be deleted by:
    – sending an email to: support@genesispro.eu The email should include data allowing for the identification of the Account owner and information about the desire to terminate the agreement,
    – contacting by phone at: +48 570 677 677
    – contacting by mail at: GENESIS SP. Z O.O., ul. Witosa 65a, 25-561, Kielce, POLAND
  6. The Customer/Entrepreneur should keep the Account password confidential.
  7. The Store may refuse registration if the data provided during registration raises justified doubts as to its truthfulness and reliability.
  8. Based on the Consumer Rights Act of May 30, 2014, the Customer has the right to withdraw from the contract without giving any reason. The right of withdrawal from the contract is effective if the Customer sends a declaration of withdrawal from the contract within 14 days from the date of Account creation. To meet the deadline, it is sufficient to send the declaration before its expiry. The form of the declaration may be any, for example:
    – the declaration can be made on the form, a template of which is attached to the Consumer Rights Act of May 30, 2014 (constituting Annex No. 1 to the Terms),
    – by email to the address: support@genesispro.eu
    – by phone at the number: +48 570 677 677
    The right of withdrawal from the contract does not apply if the Store has fully performed the service with the explicit consent of the Customer (in particular: if the Customer has placed an order).
  9. The agreement for the provision of the Account maintenance service is indefinite, except for the following sentence. The Customer/Entrepreneur may terminate the service agreement at any time by contacting:
    – sending an email to: support@genesispro.eu The email should include data allowing for the identification of the Account owner and information about the desire to terminate the agreement,
    – contacting by phone at: +48 570 677 677
    – contacting by mail at: GENESIS SP. Z O.O., ul. Witosa 65a, 25-561, Kielce, POLAND.
  10. The agreement for the provision of the Account maintenance service is terminated immediately upon confirmation of the data by the Store.
  11. In justified cases (e.g., gross violation of the Terms by the Customer/Entrepreneur), the Store may terminate the agreement with notice, with a seven-day notice period.

§9
Newsletter

  1. The Customer/Entrepreneur may give additional voluntary consent to receive advertising, commercial, marketing content, as well as additional information related to the Store's business activity to the provided email address.
  2. Providing an email address to subscribe to the newsletter means consent to receive advertising, commercial, marketing content, as well as additional information related to the Store's business activity to the provided email address.
  3. After providing the email address, the Customer/Entrepreneur receives a confirmation email from the Store confirming the start of electronic service provision.
  4. Receiving a confirmation email from the Store by the Customer/Entrepreneur marks the moment of concluding the agreement.
  5. The provision of services is free of charge.
  6. Access to services provided electronically does not require the Customer/Entrepreneur to provide any additional data other than the email address.
  7. The agreement for the provision of the newsletter service is indefinite, except for the following sentence. The Customer/Entrepreneur may terminate the service agreement at any time by resigning from the services provided electronically by:
    – sending an email to: support@genesispro.eu The email should include data allowing for the identification of the Customer/Entrepreneur and information about the desire to terminate the agreement,
    – contacting by phone at: +48 570 677 677
    – contacting by mail at:
    GENESIS SP. Z O.O., ul. Witosa 65a, 25-561, Kielce, POLAND.
    The agreement for the provision of the newsletter service is terminated immediately upon confirmation of the data by the Store.
  8. All complaints regarding the use of services provided by the Service Provider should be sent to GENESIS SP. Z O.O., ul. Witosa 65a, 25-561, Kielce, POLAND, or to the email address: support@genesispro.eu
  9. The complaint should indicate the Customer's/Entrepreneur's details, particularly their email address. Moreover, it is necessary to specify and justify the allegations forming the basis of the complaint and indicate the scope of the request. The detailed description of the complaint procedures is in §6 of these Terms.
  10. Based on the Consumer Rights Act of May 30, 2014, the Customer has the right to withdraw from the contract without giving any reason. The right of withdrawal from the contract is effective if the Customer sends a declaration of withdrawal from the contract within 14 days from the date of starting the newsletter service. To meet the deadline, it is sufficient to send the declaration before its expiry. The form of the declaration may be any, for example, the declaration can be made on the form, a template of which is attached to the Consumer Rights Act of May 30, 2014 (constituting Annex No. 1 to the Terms), by email to the address: support@genesispro.eu, by phone at the number: +48 570 677 677
    The right of withdrawal from the contract does not apply if the Store has fully performed the service with the explicit consent of the Customer.
  11. In justified cases (e.g., gross violation of the Terms by the Customer/Entrepreneur), the Store may terminate the agreement with notice, with a one-month notice period.

§10
Intellectual Property

  1. It is prohibited to use any materials published on the Store's website (including photos and product descriptions) without the Store's written consent.

§11
Privacy Protection

  1. By placing an order, the Customer/Entrepreneur consents to the processing of their personal data solely for the purpose of fulfilling the order/maintaining the customer account.
  2. The processing of personal data is conducted in accordance with the Act of August 29, 1997, on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended).
  3. The Customer has the right to access their personal data and to correct it, request its cessation of processing, and object to its processing.

§12
Technical Requirements

  1. To use the Online Store, including browsing the assortment and placing orders for products, the following are required:
    a) an end device (e.g., computer, tablet, smartphone) with Internet access and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari;
    b) an active email account;
    c) Java script enabled;
    d) acceptance of the use of cookies (required for placing an order).
  2. The technical requirements for playing digital publications or audiobooks are described individually for each product.

§13
Special Provisions

  1. In the scope of services provided electronically by the Store, these Terms constitute the regulations for providing electronic services within the meaning of Article 8, paragraph 1 of the Act of July 18, 2002, on the provision of electronic services.
  2. The types and scope of services provided electronically by the Store are as follows:
    – concluding online sales contracts – in the scope of goods sold by the Store,
    – sending emails confirming the receipt of the order, the progress of order processing,
  3. The procedure for concluding agreements for the provision of electronic services:
    – in the scope of the online sales contract and the email confirmation service, in which the Store confirms the receipt of the order, the progress of order processing – are specified in paragraph 3 of the Terms,
  4. The conditions for terminating online sales contracts are determined by the mandatory provisions of law.

§14
Entry into Force and Amendments to the Terms

  1. The Terms come into force on the date of publication on the Store's website.
  2. These Terms may be amended.
  3. Changes to the Terms will be published on the Store's website.
  4. Information about changes to the Terms will be sent to the Customer/Entrepreneur with an account on the Store's website to the email address indicated in the account settings.
  5. Changes to the Terms come into force 14 days after their publication in the manner specified in paragraph 3.
  6. The Store assumes that the Customer/Entrepreneur with an account on the Store's website has accepted the changes to the Terms if they have not terminated the agreement by the end of the period specified in paragraph 5.
  7. In matters not regulated by these Terms, Polish law applies.